Grievance Policy

OBJECTIVE

WeVysya is aware that there may be times when there is a need to file an official complaint about unjust treatment, dissatisfaction, disagreements, discrimination or harassment and so on. This grievance policy was created to clearly outline the process for these instances to ensure that all of them are heard and treated equally. Therefore, the overall objective of grievance policy is to encourage WeVysya affiliates to -

Raise concerns without fear of reprisal.
To provide a fair & speedy means of dealing of grievances.
To prevent minor disagreements developing into more serious disputes.
It saves time & money as solutions to problems are found internally.
To build in organizational climate based on openness and trust.

SCOPE

This policy is applicable to all WeVysya affiliates Leaders, Members and Staff.

POLICY GUIDELINES/PROCESS

COMPLAINT MECHANISM:

All grievances must be expressed in writing and the official e-mail id to receive the complaint is reachfounder@wevysya.org

RESOLUTION TEAM (RESPONSIBILITY MATRIX):

Committee 1: Global President, Global Vice President (Representing Grievant State), State President (Related to Grievant State)

Committee 2: Grievant along with his/her representative (s)

GRIEVANCE RESOLUTION - INFORMAL:

An initial attempt to solve the grievance by discussion over call or in-person and getting it resolved. After resolution, draft the minutes and get it duly signed by all and submit the proceedings to the Global Board. If not resolved, draft the minutes and submit the discussion summary to Resolution Team for a formal resolution meeting.

GRIEVANCE RESOLUTION - FORMAL:

STEP 1: THE RESOLUTION TEAM WILL START THE INVESTIGATION WITH 5 “W’S”-

· Who’s involved?

· What happened?

· Where and When did it happen?

· Why is this a grievance?

STEP 2: DOCUMENT AND PRESENTING THE RESOLUTION

· Review all your evidences – fill in the gaps;

· Determine the relevance of the data;

· Distinguish between opinion and fact;

· Anticipate arguments & Try to resolve the issue;

· Write the resolution and take necessary signatures;

· Counselling and disciplinary action if required

Note:

1. In case of malicious complaint i.e. with the intention of causing harm, seeking to defame and so on; WeVysya has the right to terminate the Member from the organisation with immediate effect and there shall be no refund of the remaining membership fees.

2. WeVysya is only a business networking platform and it expects all its members to conduct the business by adhering to the ethical universal business principles. In case of any mishaps such as loss or fraud during or after the execution of business deals by WeVysya members; the dispute must be resolved according to the laws of India in the Courts of Bangalore by the aggrieved member at his/her own cost and it must be strictly noted; WEVYSYA WILL NOT BE INVOLVED IN ANY DISPUTE RESOLUTION ACTIVITY related to such grievances and it is not covered under this policy.

3. Any unsolved disputes, controversies shall be subject to the Courts at Bangalore by an escalation from the aggrieved person at his/her own cost and it must be strictly noted; WEVYSYA WILL NOT BE INVOLVED IN ANY DISPUTE RESOLUTION ACTIVITY going further.